.png)
We are Regional West
Tune in to learn all the great things happening at Regional West in Scottsbluff, Nebraska, and meet the people behind your health journey. As we celebrate a century of care, we are refocusing on the patient experience and reimagining healthcare the way it should be—for moments, big and small. We’re here for you because “We are Regional West.”
We are Regional West
Behind the ER Doors at Regional West
Behind the ER Doors at Regional West
In this episode of the We Are Regional West podcast, host Julie Franklin explores the workings of the Emergency Department with emergency medicine physician Dr. Troy Dean and Clinical Coordinator nurse practitioner Alice Fillingham. The discussion highlights the processes for patient intake, the challenges faced by employees, and the high standards maintained by the Regional West Emergency Department. They delve into the various ways patients arrive at the ER, the prioritization of care, the importance of emotional support for employees, and significant achievements such as the Quest for Excellence Award. The team emphasizes their commitment to providing top‐notch care and the collaboration with other regional hospitals.
00:35 Meet the Emergency Department Team
01:02 Patient Intake and Emergency Care
03:14 Managing Emergencies and Patient Prioritization
04:30 Conditions for ER Visits vs. Urgent Care
05:37 ER Process and Patient Care
08:47 Award-Winning Emergency Services
12:02 Emotional Support for ER Staff
13:59 Final Thoughts and Patient Assurance